BOOKING INFO

I know no one likes reading a T&C’s but this is so that we’re on the same page, it’s your responsibility to go over this and asking questions if anything is unclear.

To secure your date, a non-refundable and non-transferable booking fee is required. The booking fee secures my services for your date you’ve confirmed with me in writing.

Payment of the booking fee is regarded and understood as acceptance of the Terms and Conditions. The Terms and Conditions under South African law, is a binding contract when the two parties involved (me as Marnel Toerien and you as the client agreeing to the terms and service)

Once your booking is confirmed, no deductions can be made as per the final invoice.

The booking free is approx. 30% of your total fee, except with bigger bookings where multiple artists/assistants must be organized to accommodate your bridal party size.

Any bookings must include Bridal Makeup – I don’t take on bridal parties only.

As much as you accept my quote, T&C’s and sparkling personality, I accept you as a client and your requirements for the booking.

My agreement is with the bride, or bridal couple, getting married. If someone else is paying for my services, I still communicate with the bride and/or planner only – payments and number of services are dealt with between the bride and person paying.

Once your booking fee has been paid, your booking cannot be exchanged for other services, including vouchers. You book me for the date in question, and I keep that date aside for you.

Please note payment of the booking fee is an acceptance of the terms and Conditions

Please email all payment information (booking and balances) to info@marneltoerien.co.za

The balance for your booking must be paid before the wedding day (yes, I have to say this)- at least 7 days before your wedding day.

If cancellation occurs within 90 time-frame before the wedding, the cancellation policy will be enforced and the balance payment of final invoice must be settled in full.

For bridal parties of 8 + people one additional assistant will be required at R1500. If you have a BIG bridal party lemme know so I can work that out into your quote so we have a smooth-sailing day.

Weddings taking place 2.5 hrs from Cape Town require me to stay over the night before – this does not need to be with you & co, but it’s a matter of safety. Any accommodation within ±10 min drive from your prep area would be greatly appreciated.

I have a minimum person limit totalling 3 people for hair and makeup to secure the booking, one of them being the bride. If it’s for makeup only, then it has to be the bride + 5 people as min pax

SERVICE INFO

·          I like to keep this as simple and stress-free for you as possible – we agree on a time for me to arrive and start at your wedding venue/preparation venue based on the time your photographer wants you done with hair and makeup

·          I start with you at a certain time ensuring I’m finished with you 90 – 60 min before the wedding

·          I work out the starting time working backwards based on the time the photographer wants you camera ready.

·          Everyone shows up with clean, at most one-day-old hair

·          TOUCH UPS WILL BE DONE AFTER THE BRIDE IS DONE incl. lips

·          Last minute additions are not accepted. If Aunty Sue wants to slide in there then I’m sorry but it cannot happen. That means I’ll have to shorten everyone else’s treatment (which is unfair in more ways than one. This includes people adding then removing themselves onto the quote and schedule – I’m very understanding but I’m not a yo-yo and cannot invent extra time.

·          VERY NB – Should your mom/mother-in-law/ Grandmother like to have their hair and makeup done I strongly suggest you explain the following please: They will not look the same as when they do their own look every day. The point is to not look the same as you would in casual attire, this is a wedding not a brunch.

·          In the event of sickness, accident or any other personal event preventing me from fulfilling my obligation on the wedding day I will endeavour to the best of my ability and move the oceans and mountains to find you replacement makeup artist

·          Service Location Requirement – for makeup a ‘set-up’ area (table, chairs, light room or natural light source) be available. I feel this should go without saying but please book a prep venue with electricity and if you’re wary of power cuts, check with the venue whether they have a generator. And if you get a highchair/ bar stool in the room, I’ll love you even more.

·          If you are late on the day to start with the allocated time on the agreed timeline, then that’s on you. I will try to do as much as possible but not respecting time on the day is a no-no. I can’t help you with time that is not available and cannot guarantee a completion of all services booked.

TRIALS AND EXPECTATIONS

·      Trials take place 2 – 6 weeks before the wedding – generally. If you want it earlier then we arrange that. If you’re in the country certain dates then we work around that. Even if it’s the day before, that’s fine with me.

·      PLEASE note – Trials are done on WEEKDAYS, no Saturdays. I work full days on Saturdays.

·      Trials take place at my home studio in Bellville, Cape Town.

·      Trials are only included in the bride’s price. If you want to book a trial for your bridesmaids you’re welcome to do so at extra cost – the trial price is the same as the service for the day price.

·      If you are not happy with the results of the trial it is your responsibility to inform me AT THE TIME OF THE TRIAL so that I can adjust and ensure satisfaction. I won’t feel bad if you want to add more here or take a little away there. If you want higher hair, we’ll tease that mane of yours some more. That’s why it’s a trial, to find the look you envision yourself with. I also look back on the photos I take and see where something can be improved, and I find on the day of the wedding the whole ‘look’ looks even better.

·      You’re welcome to bring a friend or family member to your trial if you don’t want to come alone BUT I don’t allow any negativity in our space meaning if said person feels at liberty to discuss your body negatively, your décor or whatever negatively, she need not bother showing up or she’ll be shown the door. This upsets you and me and that helps no one. While I can appreciate the other persons opinion of what I’m doing and what you want I prefer to hear YOUR opinion about what YOU want. I don’t want anyone touching or fiddling with your hair while I’m busy working.

·      Note that (Listen, I love moms don’t get me wrong) moms are the harshest critics; this is not because they’re awful beings, this is because they’ve envisioned you as their pretty princess in a regal hairstyle worthy to put Lady Di to shame – they tend to overtake the appointment because they’re over-protective of you and afraid I’ll mess you up. Keep that in mind when asking them along

·      Send Pinterest and other images/screenshots of ideas you like. This better prepares me and gives me the best idea of the look you’re after.

·      REMEMBER – This is what I do, what I’ve been doing for years and love to do.

PAYMENTS

• As mentioned, the balance for your booking must be paid before the wedding day, at least 7 days in advance

• Also as mentioned on page 1 – I deal with you; you are my client and my priority, and my agreement is with you. When you pay yourself, I deal with you; if your parents are paying, I keep on dealing with you. I hate to mention this but do not send your parents after me if they think the following:

(a) I’m swindling them

(b) I’ve hidden charges somewhere; I don’t and always list every single item

(c) They’re surprised by the amount of people and services and thinks I am overcharging them; sort it out amongst yourselves please.

• Balance payments can be done in cash in hand up to R5000 – please notify me in advance. Any higher is STRICTLY EFT ONLY.

• The booking fee you pay is non-refundable because I turn away all any enquiries that fall on your booking date.

• If you do not settle your balance (I cannot believe this is a point but here we are) this means you’ve broken our agreement and I am not obliged to show up. So far, this hasn’t been an issue but please don’t bring our winning streak to an end.

I’ve had dads threaten me with no payment because they think I’ll run away with money, I’ve had people forget and forget a week still after the wedding etc. Your booking fee secures me for your date, as in I take no other bookings for this date; your balance fee ensures that me and the team show up to put it very frankly. I sound very cocky here, I know. It’s other bad apples that ruin the rest of the basket, so I mention it kindly.

POSTPONEMENTS AND CANCELLATIONS

Please understand the cancellation policy is not there to sit like a gremlin and make money off of you in case things go south – this is a business and as such I have to be strict about these things.

180 days and above – 100% discount on outstanding balance, excluding the booking fee.

150 days and above – 75% discount on outstanding, balance, excluding the booking fee

120 days and above – 50% discount on outstanding, balance excluding the booking fee

90 days and above – 25 % discount on outstanding, balance, excluding the booking fee

After 90 days and below, the client is responsible to settle the remaining balance, failure of which will result in legal action against the client.

• In the event that your wedding date is moved within the 90-day period from the original wedding date, and I am available then there is a 25% surcharge added to the invoice. Before three months will be no extra charge. It is your responsibility to inform me of your postponement asap, even if the new date is not yet fixed

• In the event that your wedding date is moved within the 90-day period from the original wedding date and I am not available on your new date, it will be regarded as a cancellation and the cancellation policy is enforced. It is your responsibility to inform me of your postponement asap, I cannot help you find someone if you do not tell me.

• If you decide to cancel my services, the booking fee remains non-refundable, and the cancellation policy is applied.                    

• Should you choose to postpone your wedding booked with me, the following

will apply:

(a)   1 (one) date postponement within a 12-month time period, subject to my availability for the new date. Each postponement is subject to a transfer fee of 25% of the total costs (excl travel fees) will apply.

(b)   If your postponed date is moved to a date where I am booked already and not available to assist you, booking is considered cancelled and the cancellation policy applies

(c)   ) The new date is subject to the necessary price increases for the new wedding date year.

(d) Postponements are also only allowed if the wedding literally cannot take place due to                    a South African lockdown level prohibiting social gatherings of 50 people or more. In other words, you cannot postpone with me if you anticipate a catastrophe.

(e) You will be liable to honour the full booking agreement upon postponement. Therefor no deductions can be made to original booking during the transfer to the new date.

• Should you choose to cancel the wedding or cancel my services cancellation policy will apply

If you cancel my services in writing, the booking is VOID. DONE. FINITO… you cannot turn around and try and book again. Red Flags all around and I won’t accept you as a client. 

In the very unlikely event that I cannot fulfil my job – that is I am sick and cannot find a replacement and cannot show up on the day of the wedding – I refund you the full amount of your booking. 

That’s basically it – you are always welcome to ask questions, I want us to have a good relationship with open communication. I’m not unreasonable and my job is to make sure you’re happy.

Heck, if you’re not in the mood to talk – we don’t have to. But if you’re happy with my terms, you feel comfortable when we correspond and you think I can do a pretty decent job of making you look like the best version of yourself, then Ma’am we are in cahoots.

Please don’t feel the need to ever apologize for yourself – needing a silent trial, eczema on your face or scalp, bringing food, needing to wee, needing a lot of coffee, not having false-like lashes, feeling emotional… or your hair density – thick or thin.

We’re only human x